Frequently Asked Questions
Orders
What is your shipping policy?
Freight on all orders is as follows:
| Merchandise Total | Zone A | Zone B |
| $0 - 199.99 | $20.00 | $25.00 |
| $200.00 & up | Free | $25.00 |
*All other locations please call 1-800-627-6137 for shipping rates.
What is your return policy?
If you are not completely satisfied with an item you may return it within 30 days and receive a full refund. Please contact us for a return authorization number before returning your parts. Be sure to clearly write your return authorization number on the outside of your box and include a copy of your invoice. We do not accept returns on special order items.
Will there be a restocking charge?
Except for warranty returns, all parts must be returned in good condition to receive a refund. Credit will be issued after parts have been received and inspected by our team. A 15% restocking charge will be applied on all returns for reasons other than a shipping error or warranty issue.
What are your warranty policies?
We are proud to offer high-quality farm replacement parts that meet or exceed industry standards. However, we understand that from time to time a part may not perform up to our expectations. If this should happen with an item you ordered please do not hesitate to contact us so that we can resolve your issue promptly.
My item is damaged. What should I do?
We take great care in packing and shipping your order. If you should happen to receive a damaged item please contact us as soon as possible at 1-800-627-6137 so we can arrange for a replacement to be sent out to you as soon as possible.
Do you ship internationally?
We are happy to ship your quality farm replacement parts worldwide. Please call us at 1-800-627-6137 with your order and we will provide you with shipping options and a freight quote.
What payment methods does Shoup accept?
You can pay for your order with Visa, Mastercard, Discover, American Express, or Check by Phone or Mail.*
* There is a $35.00 service charge on all returned checks. Canadian customers can pay in US dollars with a credit card.
What do the different stock statuses mean?
“In Stock” means a product is available for purchase and shipping immediately.
“Available for Backorder” means a product is available for purchase but will not be shipped until it is back in stock. Note that you will not be charged for this purchase until the product ships.
“Temporarily Unavailable” means a product is currently unavailable for purchase. You can sign up for a stock-status notification on temporarily unavailable products to find out when they become available for purchase again.
General
Why should I choose Shoup?
Shoup's exceptional value on replacement agricultural parts, knowledgeable customer support, and quick shipping make us the best choice for all your farm equipment replacement part needs.
What name brands do you carry?
Shoup provides high quality replacement parts for most makes and models of agricultural equipment. All of our parts meet or exceed industry standards and many of the parts we carry are made by the same companies that supply the original equipment manufacturer.
Does Shoup provide gift cards or gift certificates?
At this time we do not offer gift cards or certificates.
How can I shop Shoup merchandise?
Orders for Shoup products can be placed online or by speaking to one of our customer service representatives over the phone at 1-800-627-6137.
Do you have any coupons or discounts?
Sign up for sale notifications to find out about promotions we run throughout the year.
Customers picking up their orders of $200.00 or more at our retail store in Kankakee, IL will receive a 5% discount on their order, unless using a coupon or discount offer.
How do I request a free catalog?
You can request a free catalog on our website, by calling 1-800-627-6137 and talking to one of our customer service representatives or by visiting us at one of the many tradeshows we attend throughout the year.